Privacy Policy

Kings Explore is committed to our client’s privacy and security and to taking steps designed to secure your personal and financial information. We believe your private details should be kept just that and when you share personal information with us, we will make all reasonable endeavours to keep your details secure and private. We are committed to ensuring that your personal information is protected.

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Our Privacy Policy.

Kings Explore understands that privacy is important to you and wants your experience when dealing with us to be as enjoyable and safe as possible. This policy describes who Kings Explore is and how it handles your personal information generally as well as when you use our website.

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The type of personal information we collect and hold.

Personal information is information or an opinion about an identified individual or a reasonably identifiable individual. Generally, Kings Explore does not collect sensitive information about you such as details of your race, political beliefs, religion or health. However depending on the products and services, you ask us to provide, we may be required to collect some sensitive information when we are providing you with specialised services (such as access requirements for a disability).

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We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with Kings Explore you book on and the type of product or service you choose.

If we are not able to collect personal information about you we may not be able to provide you with the products, services or assistance you require. The collection, use or disclosure of your personal information is needed to provide these.

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We will generally ask for the following types of personal information:
• name, address, email and contact details;
• date of birth;
• gender; and/or
• information about your use of our product or service

Depending on the product or service you choose, you may also be asked for other types of personal information such as:
• insurance- travel
• Passport number
• Credit card details

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Ways we collect your personal information

We collect your personal information:
• by using written forms;
• through contact over the telephone, your mobile or other messaging technology;
• via the internet, including website and social media; and/or
• in person to person contact
• Through subscription and entry forms
• Booking forms and requests for further information
• Emails, response devices

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We will collect your personal information during the information life cycle, on an Adhoc or a recurrent basis using the above methods. For example, we will collect personal information when you acquire a product or service from us when you make changes to that product when you enquire about our product and services or request information on our services. We will combine or link the personal information we already know about you to other personal information we collect about you.

We collect your personal information:
• directly from you by writing, by phone or through our website.
• from a group co-ordinator who is arranging your travel ( If this is the case we request from the group leader that every member of the group has consented to them providing this Personal Information to us, for us to provide those products and services).
• from other persons or organisations (including related and third parties).

Please refer to the “Parties to whom we disclose and collect your personal information” section which details the types of organisations we disclose your personal information to and collect your personal information from.

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Cookies

Our website relies on “cookies” to provide some services to you. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or another internet-enabled device. Cookies are generally one of two types, a session cookie or a persistent cookie. A session cookie is a temporary cookie that is placed on the device and remains until you leave our website. A persistent cookie will remain on your device for a time or duration specified in the cookie despite you leaving our website.

Cookies generally allow the website you are browsing to interact more efficiently with your device. Kings Explore uses cookies to collect and use the information for a range of purposes, including; maintaining and improving the operation of our website; tracking user preferences and product requirements to customise our website and targeting and improving advertising or marketing relevance. We may also have an arrangement with third parties who may use our cookies to improve the relevance of our advertising to you on a third party website. You can use your browser settings to manage cookies. These settings may include deleting all or some cookies, not accepting any cookies or being notified when cookies are being used.

Purposes of collection of personal information

We collect your personal information so we can:
• identify you and provide you with our products and services including notifying you about new products, services and promotions from time to time.
• understand your requirements and provide you with a product or service;
• set up, administer and manage our products and services,
• get a better understanding of you, your needs, your behaviours and how you interact with us, so we can engage in product and service research, development and business strategy including managing the delivery of our services and products via the ways we communicate with you.

Sometimes we are required to collect your personal information to satisfy specific legal obligations.

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Use and disclosure

We use and disclose your personal information for the purposes we collected it. Please refer to “Purposes of collection of personal information” 

For example, we will disclose your personal information to third-party service providers so that they can provide the contracted services to Kings Explore such as information technology support or programming, hosting services, telephony services, mailing or sending of documentation to customers digitally or otherwise.

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As a travel service, Kings Explore offers products and services on behalf of several other providers including but not limited to ………Kings Explore may be required to disclose your Personal Information to these providers to enable them to provide you with their services and to assist in making your experience a satisfying one. As these providers require this Personal Information when making your booking, if it is not provided we will not be able to finalise your booking.

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Collection use and disclosure of personal information for marketing

Kings Explore has a large range of travel services. Marketing is an important part of our business. We want to collect, use and disclose your personal information to keep you up to date with the range of products and services available from Kings Explore that we think may be of interest to you. We use a wide variety of marketing strategies including mail, SMS, telephone and other internet-based marketing including targeted online advertising and online behavioural marketing. Third-party marketing service providers may combine the personal information we disclose to them with the information they already hold about you, to serve you with more relevant advertising about our products and services.

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Security of your personal information

We hold your personal information in:
• computer systems;
• electronic databases;
• digital records;
• telephone recordings; and
• in hard copy or paper files.

These storage mechanisms may be managed in several ways. They may be managed or administered internally by our company in Kings Explore and may be held locally in Ghana. Or they could be managed by a third party storage provider with whom Kings Explore has a contractual relationship and be either managed locally and/or overseas.

We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. The ways we do this include:
• limiting physical access to our premises;
• restricting electronic and physical access to the personal information we hold;
• having in place stand-by systems and information backups to deal with major business interruptions;
• maintaining technology security products;
• requiring any third party providers to have acceptable security measures to keep your personal information secure; and

Non-customers

You may not be a customer of ours but you may interact with our company. You may interact with our company by using our website or commenting via social media. We will collect, use and disclose your personal information per this Privacy Policy and any Privacy Statement you may receive when you interact with us. Please see our Online Terms found on our website for more information about interacting with us via the Internet.

Removal from our marketing lists:

If you do not want to receive email or posted offers from Kings Explore please let us know by sending an email message to infokingsexplore@gmail.com. Or if you simply follow the instructions for ‘un-subscribing” included as part of Kings Explore’s regular mail and email offers, your name will be removed from the mailing list.

Changes and getting a copy of the Policy:

We encourage you to review and check our website regularly for any updates to this Privacy Policy. We will publish the updated version on this website and by continuing to deal with us, you accept this Privacy Policy as it applies from time to time. If you would like a copy of this Privacy Policy please contact us.